What power does the Ombudsman have in handling complaints?

• A. The power to issue binding legal judgments.
• B. The power to investigate complaints by citizens.
• C. The power to prosecute alleged offenders.
• D. The power to legislate changes in policy.

Answer: (B)

The key function being tested is the investigative role of the Ombudsman in handling citizen complaints. An Ombudsman is an independent figure who reviews complaints about how public bodies have treated people, gathers evidence, and conducts inquiries to determine whether actions were fair and in accordance with policy and law. After investigating, they typically report their findings and make recommendations to remedy any unfair or improper conduct, helping to improve public administration.

This role does not include issuing binding legal judgments—that power lies with the courts—nor does it involve prosecuting alleged offenders, which is the job of prosecutors and police. It also does not involve creating or changing laws or policies, which is the realm of legislation and government policy making.